Return & Refund Policy

At AniMart BD, we want you to be 100% satisfied with your purchase.
If you receive a defective, damaged, or wrong item, we’re here to help!

✅ Eligibility for Return

You may request a return or exchange if:

• The product is defective, damaged, or incorrect upon delivery.

• You contact us within 3 days of receiving your order.

• The product is unused, unwashed, and in original packaging with all tags attached.

❌ Non-Returnable Items

We do not accept returns or refunds if:

• The product has been used, worn, or washed.

• You simply change your mind about the size or design after delivery.

• It’s a discounted or clearance item (unless it’s damaged or defective).

💸 Refund Process

• Once your return is approved, you can choose a replacement or store credit.

• In case of a refund, it will be processed via bKash, Nagad, Rocket, or Upay within 5–7 working days.

• Cash on Delivery (COD) refunds are only issued after we receive and verify the returned product.

⚠️ Important Note

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend keeping your delivery receipt until your return is confirmed.